Shipping Info

We ship within 3 business days via Australia Post.

If you need something quickly, just email us at: hello@outerisland.com.au before you place the order and we'll arrange it :)

Domestic
We use Australia Post. Once your order is shipped, you'll get an email confirmation from us with a tracking number (if available). Delivery within Australia normally takes 2-5 business days to arrive.

International
We use Australia Post to ship your order and once it's sent, you'll get an email confirmation from us with a tracking number (if available). International shipping normally takes between 7-10 business days.

 

Returns/Exchanges

We take every care to get your goods to you safely and to show accurate photos and descriptions on our website. Our items are all handmade, so each does differ slightly in person. Additionally, as we use natural materials, there may be some natural imperfections present in the fiber of the linen, grain of the wood, or within the jute twine.

We only offer refunds or exchanges on products that have arrived damaged or are significantly different from the description or the photograph (not for any natural imperfections present as described above). For any returns or exchanges please be sure to email us at hello@outerisland.com.au before you ship your package back to us so we know to expect it. We'll cover the cost of shipping back to us (at a cap of $7 within Australia and $10 internationally). If it's an exchange, we'll refund you the cost of shipping the item back to us and cover the shipping back to you.

We are happy to accept a return/exchange within 14 days of receipt of item. No returns/exchanges will be processed after this time.

We do not provide refund or exchange for change of mind. And we do not provide any refunds or exchanges for items purchased at a market. Sale items and some specials items are final sale and will be marked as such.

To return/exchange an item:

1. Email us and then please return your item(s) to the return address on your envelope. Include any original paperwork with the order and note down the key details or keep a copy for yourself.

2. Once we have the item(s) we are happy to refund the cost of the product(s) to you or issue an exchange.

3. Refunds can only be processed to the credit card you used to pay originally. There are no exceptions to this.

4. We happy to exchange the item at no additional cost to you. Should you prefer instead to return it, we will refund the cost of the product + outbound shipping to you + return postage to us (at a cap of $7 within Australia and $10 internationally). We will refund you the shipping on an exchange (at the caps above) and cover the cost of shipping back to you.